OPDs act as a window to hospital services and a patient’s impression of the hospital begins at the OPD. This impression often influences the patient’s sensitivity to the hospital and therefore it is essential to ensure that OPD services provide an excellent experience for customers. Well organised and professionally run OPD can regulate the flow of inpatients to the hospitals. In house consultants and adequate seating arrangements of patients at Holy Cross makes the patient stay comfortable.
Admission Advice Slip : If referred by your doctor from outside submit the Advice Slip at the Registration Counter / Emergency Dept.
Patient I.P : Choose a class of accommodation from General, Semi-Private, Private or AC Private subject to availability. Please note that hospital and doctor’s charges vary with the class of accommodation you choose.
Forms : You are required to fill out a consent form stating your approval of admission in the class specified and for rendering the medical services required for you.
You will be asked to pay advance deposit at the time of admission. This will be adjusted when your final bill is prepared. Drugs : All patients are requested to purchase the daily drugs from hospital – pharmacy. A book is supplied for this purpose. After clearing the amount the drug is purchased. Credit drugs : Patients admitted at special rooms if wishes for weekly bill, drugs will be given in credit provided an extra amount is paid as advance.
Our rooms / wards are well-equipped and designed to facilitate excellent medical treatment and patient comfort. We pay special attention to hygiene, which is maintained across the hospital by our dedicated housekeeping staff. In the interest of our patients, we request visitors to follow hygienic practices while in the hospital.
You or your next of kin is required to sign a consent form on one or more of the following occasions:
Admission : A consent form will be presented and must be signed at the time of admission.
This applies to all types of admissions-
• Planned and emergency admissions
• Admission before surgery
• I.C.U Admission
• N.I.C.U Admission
• Risk consent ICUS, Operation theatre etc
On admission, you are required to report to the Nurses’ station on your respective floor. You will then be escorted to your room/bed. During your stay, you may contact our Nurses’ Station for any queries you may have.
Your treating consultant will meet you during his/her visiting hours and in case of emergency, the Medical Officer on duty will contact him/her.
What you Should bring
• Previous medical records if any.
• Medications you take regularly.
• Kindly bring only those personal items required to make your stay as comfortable as possible. Hospital garments are not provided to patients in all classes of accommodation.
The hospital does not take responsibility for the safety and security of any personal items during your stay. The hospital has the right to charge for any hospital items that are missing from the room when the patient checks out.
We have competent doctors as consultants both in house as well as visiting . At the time of admission, the patient is referred to the respective consultant in their absence. In house Consultants would make visits twice daily as well as on emergency calls. Visiting consultants meet their admitted patients on daily basis. Rest of the time their patients are looked after by in house Doctors.
• Contact : Potential candidates can call the department on Tel : 08262 – 220077
• Screening : All applicants are carefully screened and interviewed by a team.
• Hostel : Our hospital offers hostel accommodation with Mess for Male and Female Nurses.
Our prime focus is the patient’s well being. We value our patient’s inputs in the form of suggestions or comments based on your experiences during your stay in the hospital. We would be highly obliged if you would be frank while filling the feedback form as it would help the hospital authorities to review and improve the services. It is not compulsory to include your name in the feedback form. Kindly hand over the filled Feed back form at the Nursing station at each ward before you leave the hospital.
The hospital has a well-stocked in-house pharmacy. Patients are advised to purchase medicines and other medical supplies from this pharmacy as it ensures that the drugs are not spurious. The pharmacy charges the MRP on all drugs and formulations as do other medical stores.
The pharmacy is located on the ground floor and is open 24X7.
• Take the prescription written by the doctor / nurse to the pharmacy.
• The pharmacy will generate a computerized bill
• Pay this bill at the pharmacy
• Collect your medicines at the pharmacy and show the medicine at Nurses station.
If you prefer to amalgamate your bill for medicines with your hospital bill, you may deposit an additional sum to cover these costs. Excess Drugs: On discharged you may return unused medicines and supplies to the pharmacy and collect a refund. Only sealed products are accepted.
A hospital is a place of rest and recuperation and we request visitors to strictly observe the relevant restrictions and regulations.Children below 10 yrs are not encouraged into the ICUs as they are susceptible to infection. Patients in the ICUs are advised to have a relative / attendant present in the respective waiting place.
Patients in the ICUs can receive only one visitor at a time during the visiting hours.
Interim Bills are generated on a weekly basis or they may be generated even earlier, depending on the case. In case of clarification, contact your respective nurses’ station and for further clarifications, approach the billing department on the ground floor, R.No 15. Patients are required to settle their Interim Bill within 24 hours. Payment is made at the billing department on the ground floor. Please note, the deposit is adjusted only against the Final Bill and not against the Interim Bills.
At the time of discharge, the hospital will generate your Final Bill. This bill takes into consideration all the Interim Bills and the deposit paid at the time of admission. The transaction can be completed either by refund or recovery.Bills are prepared on weekdays from 9 am to 7 pm and on Sundays from 10 am to 5 pm.
When patient discharged any other time hand written bill is made. Computerised bill can be collected the next day. Patients discharged the outside the Billing Department’s working hours are requested to pay at Cash Counter near the reception at day time and at night at pharmacy.
Mode Of Payment
Individual patient’s bills are paid as Cash. In case of Estate, Scheme or any company it can be paid as cheque or demand draft
Once your treating consultant certifies you discharge, he/she will make an entry of discharge
in your file with all details. After these formalities are completed, the file will be dispatched to the Billing Department.
• Your bill will then be prepared and send to the concerned ward.
• Payment is done at the Billing section. Advance paid will be adjusted while paying the final bill.
• Present your Final Bill payment receipt to the Nurses’ Station. This completes your discharge formalities.
• You will be given your discharge card.
• Check your room/ bed and bedside table to make sure you have taken all your belongings.
• Before you check out, take a couple of minutes to fill in the Patient Feedback Form. Your identity will not be disclosed to the hospital staff.
Every ward is overseen by a Nurses’ Counter where a team of nurses works in shifts. Our nurses are well-versed in each patients case details and patients can rest assured they are in excellent hands. Each ward has a senior in charge. They are all supervised and supported by the Nursing Superintendent.
Patients often need to comply with post-hospitalisation procedures that require certain documents and certificates from the hospital. Our Medical Records Department meticulously logs all documents required by patients and their relatives and provides copies of the same on compliance with stipulated procedures. Our staff is courteous, efficient and will walk you through the procedures. We keep all the documents and records organized and available for your physician’s review. We ensure the documentation of your care is appropriate for all purposes. We make sure copies of the records that document your health care are available for any physician you choose, insurance company, Scheme purpose, for reimbursement and for legal purpose. If you want copies of your health care records for any purpose there is a charge.
Our Government, at all levels, announces Welfare Schemes for a cross section of the society from time to time. These schemes could be either Central, State specific or a joint collaboration between the Centre and the State. Following are the Schemes and programmes available at Holy Cross hospital, Chikmagalur.
2. Sampoorna Suraksha scheme
3. T.T.K Health Insurance service
4. Medi Assist Health Insurance
5. I.C.I.C.I Lombard General Insurance Co.Ltd
6. E-Medi tech Solutions
7. Good Health Plan
8. Star Health and allied insurance
9. Universal Health Insurance
11. Prestige Health administrator
12. Cholamandalam M.S General Insurance
13. Gokulam Health services T.P.A Private ltd
14. Apollo Munich Health care
15 . Jenine Health Care
16. Paramount Health care services
17. M.D India Health care services
18. I.C.I.C.I Prudential
19. Re imbursement scheme for Government employees
20. Re imbursement scheme for Bank employees
21. Heritage Health
23. Vajapayee Arogyashree Scheme Under the process of Empanelment.
Nutrition and diet play a vital role in patient treatment and care. The Canteen attached to the hospital supplies food to the patients and care takers. Canteen provides purely vegetarian diet . Canteen is opened from 6 am until 9 pm. There is easy accessibility to patients from the hospital.
You can avail diet according to your likeness. Breakfast, Meals and snacks, Tea, coffee etc are available . Attendants, relatives, visitors, OPD patients may use the facilities available in the Canteen.
More and more people today are concerned about the environment and making spaces eco friendly. Holy cross Hospital is trying to do our bit. The hospital has been designed, built and is maintained keeping environment issues in mind. The Biomedical waste disposal meticulously planned with all requirements helps in keeping the environment healthy and clean. Our maintenance staff is trained and they contribute their best towards keeping the hospital very clean.
Hospital is maintained well through committed hands and quality Biomedical waste management. The Sewage treatment plant functions round the clock and healthy environment is created in the campus. Spacious accommodation, modern amenities, convenience for relaxation
The community health Department of the Hospital is a liason with Govt project, community and the hospital. Fully committed full time team of staff is working under this department.
1. Intergrated Counseling and Testing Centre
HIV counselling and testing services are a key entry point to prevention of HIV infection and to treatment and care of people who are infected with HIV. When availing counselling and testing services people can access accurate information about HIV prevention and care, and undergo an HIV test in supportive and confident environment. People who are found HIV negative are supported with information and counselling to reduce risk and remain HIV negative. People who are found HIV positive are provided psycho socio support and linked to treatment care.
Main functions of ICTC are :
1. Conducting HIV diagnostic tests
2. Providing basic information on the modes of HIV transmission, and promoting behavioural
change to reduce vulnerability.
3. Link people with other HIV prevention, care and treatment services
a. Revised National Tuberculosis Control Program is the state-run Tuberculosis control initiative of the Government of India . It incorporates the principles of directly observed treatment short course (DOTS ) and the global TB control strategy of World Health organization. The program provides, free of cost, quality anti-tubercular drugs across the country through government and private-sector DOTS-providers. Holy Cross hospital Chikmagalur is conducting this programme from2008 onwards. The main purpose is to reach the unreached population, treating Tb cases and transforming their lives.On an average every month 2- 3 new patients avail the treatment.National Tuberculosis day is celebrated with mass awareness programme.Holy Cross Hospital is one of the best performing Hospital in TB in this District.
b. Designated Microscopy Centre
The diagnosis is made primarily by sputum microscopy, which is made available free of cost to patients at designated microscopy centres. Sputum microscopy services are provided at the designated Microscopy Centres (DMCs) having adequate out patient attendance, trained
microscopist and facilities for sputum microscopy. Annually around 600 sputum samples are screened and around 50 positive cases are identified.
3. Axshya Project
Project Axshya builds a new dimension to TB control in India – community ‘ownership’ through civil society led public health programming. Through its innovative interventions focusing on Advocacy, Communication and Social Mobilisation, Project Axshya is strengthening the Revised National TB Control Programme (RNTCP) to achieve its objective of Universal Access to TB services.
All the villages at Chikmagalur Taluk is covered by Holy Cross Hospital, Chikmagalur. Every month 5 awareness programmes are conducted in each village regarding TB awareness programme. Minimum 30 – 35 people participate in the programme.The health worker visit families and
identifies patients with chronic cough and encourages them to undergo sputum examination. Minimum of 10-15 sputum samples are collected from the Symptomatic cases every month. In-order to give the treatment in-time as well as to do the follow-up, we collaborate with ANMs, Anganwadi workers, school teachers and ASHA workers. Around 400 – 450 Home to home TB awareness programme is being done in a month .